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About Us This web site is owned and operated by Beds For Pets who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the Contact Us page or use the details below.
Our Contact details: Beds For Pets Unit N, Marlow Road Leicester, Leicestershire LE3 2BQ, United Kingdom. Email: enquiries@bedsforpets.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store and add any items to the shopping cart that you wish to buy. After you have finished your selection click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from outside the UK, place your order and your card company will convert the transaction to your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online you may send your card information via phone, fax or by post.
If you have made a mistake with your order and cannot correct it in the shopping cart, contact us and we will correct it for you.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that for example a mistake has been made in pricing or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.
Shipping And Handling We aim to deliver your order straightaway. We will normally send your order to you within 14 business days. International orders are generally shipped within 21 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Delivery Schedule We aim to deliver your order right away. We will normally send your order to you in 14 business days . International orders are generally received in under 21 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union No VAT applies. All other orders are zero VAT rated.
Credit Card Security When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can write to us

Our Contact details:
Beds For Pets, Unit N, Marlow Road Leicester, Leicestershire LE3 2BQ, United Kingdom.
Email: enquiries@bedsforpets.co.uk
Privacy Policy Beds For Pets do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to issue a refund. Please see our refund policy contained in our Terms & Conditions.

Items can be returned as follows:
Complete the form on the rear of the delivery note including: order number, item ref and the reason for the return.
Please include your Delivery Note with the returned goods
Send to our address:

Beds For Pets
Unit 7
Airedale Trading Park
Hardings Lane
Crosshills
BD20 7DS
United Kingdom
Email: enquiries@bedsforpets.co.uk

Please note: the refund will only be issued to the purchaser after we receive the returned item. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods, after the items are returned.
Packing and sending your return:
To ensure that your refund is processed as quickly as possible, please follow the procedures below.
Return the product in its original packaging;
Pack the product to avoid damage during returns transit;
Include your Delivery Note or your name, address, phone number, order number and whether you require a refund or a replacement.

Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.
If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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