Returns
| Returns procedure We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to issue a refund. Please see our refund policy contained in our Terms & Conditions. Items can be returned as follows: Complete the form on the rear of the delivery note including: order number, item ref and the reason for the return. Please include your Delivery Note with the returned goods Send to our address: Beds For Pets Unit C2, Airedale Trading Park, Hardings Lane Crosshills BD20 7DS United Kingdom Email: enquiries@bedsforpets.co.uk Please note: the refund will only be issued to the purchaser after we receive the returned item. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods, after the items are returned. Packing and sending your return: To ensure that your refund is processed as quickly as possible, please follow the procedures below. Return the product in its original packaging; Pack the product to avoid damage during returns transit; Include your Delivery Note or your name, address, phone number, order number and whether you require a refund or a replacement. Refund policy We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights. Delivery charges We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. EU Distance Selling Directive Your rights to return goods are protected under the EU Distance Selling Directive which can be found at; The Consumer Protection (Distance Selling) Regulations 2000 |
